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Administrative Professional's Day

       

APD 2013

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Program Outline   http://victorgray.com/WSAE%20Article%20-%20Difficult%20People%202-09.pdf













































Handling Difficult People & Conflict SituationsWomen's Resource Center Wish List

About the Speaker: Victor Gray    VictorGray.com 
Victor Gray is a results-oriented speaker, trainer and leadership coach with over 20 years of experience. Victor has presented programs for 30,000 participants at 750 companies nationwide. His customized and cost-effective programs tackle the tough issues leaders and workplace professionals face - increasing productivity, saving time and building relationships by addressing difficult people problems.

Programs include the following:

- Sensitivity & Communication Skills: Develop skills to listen, share and understand others.
- Manage Change: Develop your change strategy and handle resistance to change.
- Address Conflict Situations: Learn valuable methods to address conflict situations.
- Handle Difficult Employees: Discover practical steps to control difficult employee behavior.
- Manage Diversity: Understand, value and manage differences in the workplace.
- Sensitivity Skills Coaching: One-on-one coaching to help leaders understand and correct troublesome behaviors.
    
About National Speakers Association          www.nsaspeaker.org 
About International Coach Federation  www.coachfederation.org

            


Victor Gray
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About Our Speaker

 Administrative Professional’s Day (APD) April 25, 2013

“Handle Difficult People And Conflict Situations”














































































 

APD

Over the years, Administrative Professionals Week has become one of the largest workplace observances. The event is celebrated worldwide, bringing together millions of people for community events, educational seminars and individual corporate activities recognizing support staff. 

Today, there are more than 4.1 million secretaries and administrative assistants working in the United States, according to U.S. Department of Labor statistics, and 8.9 million people working in various administrative support roles. More than 475,000 administrative professionals are employed in Canada. Millions more administrative professionals work in offices all over the world.

APW is always the last full week in April. In 2013, Administrative Professionals Week is April 21-27, and Administrative Professionals Day is Wednesday, April 24.

Why Celebrate Administrative Professional's Week?

According to IAAP members, administrative support personnel prefer observances that recognize and provide opportunities for learning and growth. Employers can facilitate professional development for admins by supporting:

∙      Tuition reimbursement to attend college classes and work toward a degree.

∙      Membership and participation in professional organizations. 

∙      Reimbursement for online training programs in technology, administrative, and management skills.

∙      Registration for appropriate conferences, seminars, and continuing education workshops.

∙      Attainment of professional certification. IAAP’s Certified Administrative Professional (CAP) or Certified Administrative Professional Office Management (CAP-OM). Professional - Office.

∙      Management (CAP-OM) programs are widely recognized standards of excellence.

∙      Supporting IAAP chapter events.

∙      Additional gift suggestions include business-related items, such as personalized business cards, desktop name-plate, gift certificate, ergonomically correct accessories, computer hardware/software upgrade, or monetary bonus for exemplary performance.